ABC’s Of Communicating Customer Service: Generations X & Y Human Resources: Hiring, Retention and Exiting Processes

ABC’s Of Communicating Customer Service: Generations X & Y

Date and Location register now Presenter

Date:
June 17, 2008
1pm - 4pm

Location:
MRA Office
333 Turnpike Rd.
Southborough, MA 01772

Cost:
MRA Members: $55
Non-MRA
Members: $75

Who should attend:
Managers, Assistant Managers, HR Personnel, Owners

Seminar participants will learn how to:

  1. Define “so-called” Generations X and Y
  2. Prepare a hiring plan for these potential employees
  3. Define an individual retention plan that fits
  4. Communicate effectively with regard to professional issues including customer service
  5. Locate online resources for additional information
  6. Plus any additional information MRA wants to suggest based on its membership requests

The future of our industry rests on successful inter-generational communication and customer service. This seminar promises to show you how to get there!

Presented by:
Pamela Tyree Griffin of PT Griffin Consulting



Human Resources: Hiring, Retention and Exiting Processes

Date and Location register now Presenter

Date:
June 18, 2008
1pm - 4pm

Location:
Hotel Northampton
36 King Street
Northampton, MA 01060

Cost:
MRA Members: $55
Non-MRA
Members: $75

Who should attend:
Managers, Assistant Managers, HR Personnel, Owners

 

This practical and interactive workshop is a “must attend” for any individual responsible for hiring, retaining and firing employees.

The workshop will focus on the following topics:

  • Developing a hiring strategy/philosophy
  • Bringing in the “right” employees
  • Recruiting sources: internal AND external
  • Emphasizing the importance of the orientation process
  • Assisting new employees in being successful
  • Motivating your employees effectively
  • Presenting accurate and realistic expectations/requirements of a position
  • Using tools for retention
  • Learning what actions are legally required when someone voluntarily or involuntarily leaves
  • Executing legal termination, and gaining the value of an exit interview

The decisions you make now ultimately affect your whole team and your entire business. Get the know-how to do it right the first time, and learn from your mistakes!

Lori Harrigan from
Human Resource Solutions